Get in touch with our team
Need a hand? Our support team is ready to assist with account-related issues, payment questions, technical concerns, or general feedback. You can reach us for help with deposits, withdrawals, bonus balance enquiries, and game access on desktop or mobile. We offer quick, practical responses and will guide you through verification, cashier issues, or troubleshooting. Contact us via email or phone and we’ll do our best to resolve your request promptly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - typical reply within 24 hours for verification and cashier issues |
| General Enquiries | [email protected] - billing and account queries |
| Affiliate Enquiries | [email protected] - partner enquiries, Mon-Fri response |
| Phone | +1 416 523 7894 - phone support available callback on request |
| Working hours | Mon-Fri, 09:00-22:00 ET; weekends by email live chat during hours |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. We typically respond fastest to emails that include concise explanations and any relevant attachments.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries receive a reply within one business day. Simple account or payment questions are usually handled in that first response, while more complex matters, like security checks or detailed verification, may take several days to investigate. If your case needs extra time we will keep you updated on progress and next steps.
Feedback
Your feedback, suggestions or ideas help us make the site better. Please share anything you notice - feature requests, bugs or ways to improve the user experience - via the feedback form or by emailing [email protected]. We review every message carefully and use what we learn to improve site features, customer service and overall usability. Thanks for helping us improve.